1. Introduction

Carolina Custom Park Models (“Carolina Custom,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through www.carolinacustompm.com and related online services that link to this Policy (collectively, the “Site”).

By using the Site, you acknowledge the practices described in this Policy. If you do not agree, please discontinue use of
the Site. We may update this Policy periodically by posting a revised version with a new effective date.

2. Information We Collect
Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, mailing address, and preferred method

• of contact.

• Inquiry and project information, such as the park model, floor plan, customization options, property location,

• financing interests, delivery needs, preferred timing, and messages you send to us.

• Transaction information, such as purchases, deposits, payment status, financing-related information, and limited

• billing details. Payment card or financing information may be processed directly by third-party providers.

• Device and usage information, such as IP address, browser type, operating system, device identifiers, internet

• service provider, referring page, pages viewed, links clicked, access times, approximate location, and interactions

• with the Site or our emails.

• Marketing and communications information, such as email or text preferences, campaign engagement, form

• submissions, call activity, and responses to surveys or promotions.

• Information from third parties and publicly available sources, including analytics, advertising, identity-resolution,

• data-enrichment, social media, financing, and business service providers, where permitted by law.

3. How We Collect Information

• Directly from you when you complete a form, request information, ask for a quote, inquire about inventory or

• financing, call, text, email, use chat, or communicate through social media.

• Automatically through cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies.

• From service providers and partners that support financing, payments, website hosting, analytics, advertising,

• communications, customer relationship management, fraud prevention, visitor identification, identity resolution, or

• data enrichment.

• From publicly available sources and social media interactions.

4. Cookies, Pixels, Analytics, and Visitor Identification
We and our service providers may use cookies, tracking pixels, scripts, and similar technologies to operate the Site, remember preferences, measure performance, understand how visitors use the Site, improve our services, and support advertising and marketing.

These technologies may collect or associate browsing activity with information received from third-party providers. Where permitted by law, we may use third-party identity-resolution or data-enrichment services to help identify or better understand website visitors, including visitors who did not submit a form, and to create or supplement contact or marketing records. The information available to us may include professional or consumer contact information and inferred interests supplied by those providers.

We may use this information to communicate with potential customers, personalize content, measure campaign effectiveness, and conduct email retargeting or other marketing where permitted by law.

5. How We Use Information

• Provide information about park models, floor plans, customization, inventory, financing, delivery, setup coordination,

• and related services.

• Respond to questions, quote requests, financing inquiries, and customer service needs.

• Process purchases, deposits, transactions, and related records.

• Operate, secure, troubleshoot, analyze, and improve the Site and our systems.

• Personalize content and recommend models, services, or locations that may be relevant.

• Send administrative communications, confirmations, updates, and service notices.

• Send marketing communications, promotions, newsletters, and retargeting messages where permitted by law.

• Measure website traffic, engagement, advertising performance, and marketing attribution.

• Detect fraud, enforce our agreements, protect rights and safety, and comply with law.

6. Email and Text Message Communications
If you provide your contact information, we may contact you regarding your inquiry, account, potential purchase, financing interests, services, or promotional offers, subject to applicable law and your choices. Consent to receive marketing communications is not a condition of purchasing goods or services.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of promotional text messages by replying STOP. Message and data rates may apply. We may still send non-promotional communications that are necessary to service an inquiry, transaction, or account.

7. How We Disclose Information
We may disclose information to:

• Service providers that perform services on our behalf, including website hosting, communications, analytics,

• advertising, customer relationship management, payment processing, financing support, security, visitor

• identification, identity resolution, and data enrichment.

• Manufacturers, lenders, transportation providers, contractors, installers, and other business partners as reasonably

• necessary to respond to your inquiry or provide requested products and services.

• Affiliated companies and personnel as needed to provide services and operate our business.

• Professional advisors, insurers, auditors, and transaction participants in connection with business operations,

• financing, a merger, acquisition, reorganization, or sale of assets.

• Government agencies, regulators, courts, law enforcement, or other parties when required by law or when

• reasonably necessary to protect rights, safety, property, users, or the public.

• Other parties with your direction or consent.

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We do not sell personal information for money. Some state privacy laws may define certain disclosures for targeted advertising, cross-context behavioral advertising, identity resolution, or data enrichment as a “sale,” “sharing,” or targeted advertising. Where applicable, you may have the right to opt out as described below.

8. Your Privacy Choices and State Rights
You may have rights under applicable state privacy laws, subject to exceptions. Depending on your state, these may include the right to request access, correction, deletion, or a copy of certain personal information, and the right to opt out of certain sales, sharing, targeted advertising, or profiling.

You may also adjust browser settings to block or delete cookies. Blocking cookies may affect Site functionality. Browser-based “Do Not Track” signals are not uniformly recognized. Where legally required and technically supported, we will process recognized opt-out preference signals.

To submit a privacy request, contact us using the information in Section 14. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification requirements.

9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, meet legal and regulatory obligations, resolve disputes, enforce agreements, and protect our systems. Retention periods vary based on the type of information and the reason it was collected.

10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites and Services

The Site may link to or integrate with third-party websites, social networks, financing providers, payment platforms, maps, applications, manufacturers, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

12. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. A parent or legal guardian should contact us if they believe a child has provided information without appropriate authorization.

13. Changes to This Policy
We may revise this Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through additional notices when appropriate.

14. Contact Us
Questions, privacy requests, or concerns about this Policy may be directed to:

Carolina Custom Park Models
1150 US-70 East
New Bern, NC 28560

Phone: 910-310-0422
Email: mel@carolinacustompm.com or bob@carolinacustompm.com
Website: www.carolinacustompm.com